IMS Common Recommendations

Our most common recommendations for certain commodity products and solutions, generally applicable to most businesses. We're not interested in charging anyone for such basic recommendations, and so they are available here free of charge for anyone to refer to.

Trouble Ticketing System

Online system for creating and monitoring service requests for current clients. Request username and password from your IMS contact, or apply online within. Then, use the system to enter help requests or problems. An IMS tech will receive e-mail immediately and work to classify and respond to the problem. You can see the current state of reported issues, the amount of time spent to resolve them, and what solution was finally implemented to correct them.

Frequently Asked Questions

HOWTO articles addressing common problems and requests--find your solution here before you enter a ticket! The FAQ database is constantly updated with answers to current issues and may be your fastest and easiest way to fix small and simple issues, or learn basic configuration and setup techniques.

Status

Our blog, featuring current status updates, security reports, and other items of interest for our clients or others working with information technology on a regular basis.