Workable Solutions, a growing occupational and rehabilitation therapy clinic in Mountlake Terrace, Washington, went through a variety of individual and corporate IT contractors before calling IMS for a complete review of their system. They were experiencing connection problems with their wireless network, suffering from lock-ups and slow file access to their server, and having problems connecting to the Internet reliably. The situation had lasted for months in that state; after a four hour on-site review, IMS had produced complete documentation of their system, the problems they were seeing, even more problems they hadn't noticed yet, and a set of recommendations to address all of them.

Using outside contractors to keep costs down, IMS oversaw the project to correct all of the issues and resolved them all successfully inside of two months.

Today Workable Solutions spends less on IT and enjoys better up-time and fewer frustrations, making their employees more productive and able to spend their time on their work, not on the phone with technical support. IMS now manages the Workable Solutions network proactively, monitoring it regularly, ensuring it is patched and that looming issues are addressed before they disrupt the staff.

For a more in-depth version of this project, see our complete Workable Solutions write-up.